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List of Cds on self Development available in the library 1. Business Correspondence Contents • Considering the audience for the letter. • Determining the objective of the letter. • Organizing and planning the communication with the help of a letter plan. • Writing Action letters; Letters of enquiry; and Promotional letters, faxes and e-mails, putting finishing touches to our letters, giving attention to spelling, grammar, word choice and punctuation. 2. Customer Service Contents • Why the customer is king. • How to identify a customer. • What his or her needs are. • What customer relation is, and finally • How to server customers and keep them satisfied. 3. Creative Thinking Contents • What is Creative thinking. • The need for creative thinking. • How to encourage creative thinking. • The process of creative thinking. • Tools to develop creative thinking 4. Business Reports Contents • Collecting and documenting research data. • Exploring the need for filtering data. • Cre