List of Cds with content
List of Cds on self Development available in the library
1. Business Correspondence
Contents
• Considering the audience for the letter.
• Determining the objective of the letter.
• Organizing and planning the communication with the help of a letter plan.
• Writing Action letters; Letters of enquiry; and Promotional letters, faxes and e-mails, putting finishing touches to our letters, giving attention to spelling, grammar, word choice and punctuation.
2. Customer Service
Contents
• Why the customer is king.
• How to identify a customer.
• What his or her needs are.
• What customer relation is, and finally
• How to server customers and keep them satisfied.
3. Creative Thinking
Contents
• What is Creative thinking.
• The need for creative thinking.
• How to encourage creative thinking.
• The process of creative thinking.
• Tools to develop creative thinking
4. Business Reports
Contents
• Collecting and documenting research data.
• Exploring the need for filtering data.
• Creating conceptual signposts by developing an outline.
• Planning the amount of time, money and personnel required to produce the report.
• Do's and Dont's of the use of language.
• Organizing and writing the report, including the introduction, core content, illustrations, conclusions and recommendations.
• Identifying the factors affecting report desing.
• Reviewing the document from a macro perspective and
• Making the final changes to the report.
5. Decision making
Contents
• Why, When & What is decision making
• How to set the objectives
• What are the factors binding decision making
• How the process of decision making works
6. Effective Communication
Contents
• What is effective communication?
• Learn about the various types of communication.
• Emphasize the importance of listening.
• Identify the barriers to effective communication and how to minimize them.
• Help you Improve your communication skills with various tips
7. Making Meetings Work
Contents
• What is meeting
• Why do people need to have meeting
• Functions of meeting
• How to plan for a meeting
• What is the role-played by the chair person, his approach and attitude
• Ending a meeting and the follow up action thereafter
• Exploring the functioning of group dynamics
• Importance of Innovative thinking, and finally
• Analyzing the human reaction to criticism
• Embellished with rich interactivity, content, scenarios, and enlightening self-assessment activities, this course will enable you to successfully preside over a meeting.
8. Positive Thinking
Contents
This module will cover the following topics:
• Introspection - Functioning well in life with the help of self analytical techniques on thoughts and emotions, physical health, work efficiency and relationship with others.
• Visualization - Preparing yourself for visualization, completing the process of visualization and realizing your desires.
• Mind-Body connection - Bringing about beneficial influences on the body, improving the condition of the mind through physical activities and looking after the body and keeping it healthy.
9. Successful Marketing for Executives
Contents
• The Marketing mix.
• The personal skills require for successful marketing.
• The method of conducting market research.
• Strategy formulation.
• Plan creation.
• Plan implementation.
• Feedback monitoring.
• The marketing myths
10. Customer, Relationship, Management
Contents
• Technology driven setups for efficient customer relationship program
• Role of top management developing the scope and extent of customer relationship program
• Role-play of the implementation team
11. Inventory Management
Contents
• Important concepts pertaining to inventory management such as minimum level, EOQ, recorder point, lead-time and safety stocks etc.
• Need for selective inventory management techniques like the ABC classification and VED analysis
12. Conflict Management
Contents
• Good and bad conflicts
• Role of a conflict manager
• Effective and efficient conflict management
• Role of a mediator in conflict management
13. Managing for Results
Contents
• How to be motivated, commited, innoviative, approachable and flexible manager ?
• Being an effective manager to a successful leader
• Key characteristics an effective manager requires to transcend into an effective leader
14. Business Etiquette
Content
Work Interactions-Making introduction, making the best of meetings and negotiating successfully
Distance Interactions-Handing correspondences, proactively using the e-mail and the fax machine and answering the telephone
Professional interactions-Art of being hosts on guests, planning get-together, toasting, taboos and giving gifts
Important tips-What to wear how to eat, how much to drink and some additional tips to make you comfortable in your interactions
15. Presentation Skills
Content
• Qualities of a successful presentation
• Occasions when Presentation can be used
• Types of presentation
• Planning process of a presentation
• Process of building a presentation
• Delivering a dynamic presentation
16. Motivation & Teamwork
Content
What motivates people to strive for excellence and just as important what stops them
Identify what style of team best suits your organization
Discover how to turn your people into a high performing team
Use real world tools to increase the motivation and teamwork in your business
17. Developing Successful Global Joint Ventures & Alliances
Content
Defining the vision developing a firm corporate strategy & framing a corporate profile
SOWT analysis, surveying the industrial sector & understanding the geographical possibilities
Analyzing country specific industries considering various options of tie-ups available
Reviewing the available resources and defining a partner profile & fitting in the best
Minimizing risks by watching out carefully for bottlenecks & stumbling blocks
18. Cross Cultural Orientation
Content
Will help those young professionals to adjust with the different work cultures overseas ans compete with the best in the world
A professional who wishes to earn/orient himself or herself about the culture he or she needs to get adapted to prepare for the new culture and practice the new culture
A Trainers who wishes to trains others in preparing for cross cultural adaptation through various activities assignments
1. Business Correspondence
Contents
• Considering the audience for the letter.
• Determining the objective of the letter.
• Organizing and planning the communication with the help of a letter plan.
• Writing Action letters; Letters of enquiry; and Promotional letters, faxes and e-mails, putting finishing touches to our letters, giving attention to spelling, grammar, word choice and punctuation.
2. Customer Service
Contents
• Why the customer is king.
• How to identify a customer.
• What his or her needs are.
• What customer relation is, and finally
• How to server customers and keep them satisfied.
3. Creative Thinking
Contents
• What is Creative thinking.
• The need for creative thinking.
• How to encourage creative thinking.
• The process of creative thinking.
• Tools to develop creative thinking
4. Business Reports
Contents
• Collecting and documenting research data.
• Exploring the need for filtering data.
• Creating conceptual signposts by developing an outline.
• Planning the amount of time, money and personnel required to produce the report.
• Do's and Dont's of the use of language.
• Organizing and writing the report, including the introduction, core content, illustrations, conclusions and recommendations.
• Identifying the factors affecting report desing.
• Reviewing the document from a macro perspective and
• Making the final changes to the report.
5. Decision making
Contents
• Why, When & What is decision making
• How to set the objectives
• What are the factors binding decision making
• How the process of decision making works
6. Effective Communication
Contents
• What is effective communication?
• Learn about the various types of communication.
• Emphasize the importance of listening.
• Identify the barriers to effective communication and how to minimize them.
• Help you Improve your communication skills with various tips
7. Making Meetings Work
Contents
• What is meeting
• Why do people need to have meeting
• Functions of meeting
• How to plan for a meeting
• What is the role-played by the chair person, his approach and attitude
• Ending a meeting and the follow up action thereafter
• Exploring the functioning of group dynamics
• Importance of Innovative thinking, and finally
• Analyzing the human reaction to criticism
• Embellished with rich interactivity, content, scenarios, and enlightening self-assessment activities, this course will enable you to successfully preside over a meeting.
8. Positive Thinking
Contents
This module will cover the following topics:
• Introspection - Functioning well in life with the help of self analytical techniques on thoughts and emotions, physical health, work efficiency and relationship with others.
• Visualization - Preparing yourself for visualization, completing the process of visualization and realizing your desires.
• Mind-Body connection - Bringing about beneficial influences on the body, improving the condition of the mind through physical activities and looking after the body and keeping it healthy.
9. Successful Marketing for Executives
Contents
• The Marketing mix.
• The personal skills require for successful marketing.
• The method of conducting market research.
• Strategy formulation.
• Plan creation.
• Plan implementation.
• Feedback monitoring.
• The marketing myths
10. Customer, Relationship, Management
Contents
• Technology driven setups for efficient customer relationship program
• Role of top management developing the scope and extent of customer relationship program
• Role-play of the implementation team
11. Inventory Management
Contents
• Important concepts pertaining to inventory management such as minimum level, EOQ, recorder point, lead-time and safety stocks etc.
• Need for selective inventory management techniques like the ABC classification and VED analysis
12. Conflict Management
Contents
• Good and bad conflicts
• Role of a conflict manager
• Effective and efficient conflict management
• Role of a mediator in conflict management
13. Managing for Results
Contents
• How to be motivated, commited, innoviative, approachable and flexible manager ?
• Being an effective manager to a successful leader
• Key characteristics an effective manager requires to transcend into an effective leader
14. Business Etiquette
Content
Work Interactions-Making introduction, making the best of meetings and negotiating successfully
Distance Interactions-Handing correspondences, proactively using the e-mail and the fax machine and answering the telephone
Professional interactions-Art of being hosts on guests, planning get-together, toasting, taboos and giving gifts
Important tips-What to wear how to eat, how much to drink and some additional tips to make you comfortable in your interactions
15. Presentation Skills
Content
• Qualities of a successful presentation
• Occasions when Presentation can be used
• Types of presentation
• Planning process of a presentation
• Process of building a presentation
• Delivering a dynamic presentation
16. Motivation & Teamwork
Content
What motivates people to strive for excellence and just as important what stops them
Identify what style of team best suits your organization
Discover how to turn your people into a high performing team
Use real world tools to increase the motivation and teamwork in your business
17. Developing Successful Global Joint Ventures & Alliances
Content
Defining the vision developing a firm corporate strategy & framing a corporate profile
SOWT analysis, surveying the industrial sector & understanding the geographical possibilities
Analyzing country specific industries considering various options of tie-ups available
Reviewing the available resources and defining a partner profile & fitting in the best
Minimizing risks by watching out carefully for bottlenecks & stumbling blocks
18. Cross Cultural Orientation
Content
Will help those young professionals to adjust with the different work cultures overseas ans compete with the best in the world
A professional who wishes to earn/orient himself or herself about the culture he or she needs to get adapted to prepare for the new culture and practice the new culture
A Trainers who wishes to trains others in preparing for cross cultural adaptation through various activities assignments
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